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Frequently Asked Questions

Can I transfer my Renaissance Power & Gas service without changing my contract?

We can continue to power your home as long as you remain in one of our service areas. Call or email us when you move and we’ll be happy to help you.

If I have a complaint about the supply, bill, or other aspects of my service, whom do I call?

If you’re already a Renaissance customer and it’s regarding the supply portion of your bill, feel free to call our friendly customer service anytime. If it’s regarding the payment of your energy bill, a payment plan, or an interruption in service, please call your local utility company.

What are all these other charges on my bill?

As your energy supply company, we never add extra charges to your bill, just your simple rate and terms clearly as laid out on the product page for your area. However, each utility has a variety of fees and charges. For an explanation give us a call or check out these articles in our learning center.

What are the environmental benefits of going carbon neutral?

Traditional production of natural gas and electricity is the largest source of industrial air pollution in the U.S. and the need for energy, in factories and in our homes, will only continue to grow. The good news is you can make a difference by choosing carbon-neutral energy with Renaissance. We offset 100% of the carbon output generated by the energy we supply to our customers.

What is an Energy Supply Company (ESCO)?

An Energy Supply Company “ESCO” is a company authorized by the State to sell electricity and/or natural gas to homes and businesses by using the transmission or distribution system of a utility.

What is energy regulation?

Energy prices remain regulated in many areas across North America. This means that the energy rates and all the processes that get the electricity and natural gas to homes and businesses are controlled by a governing body. If you live in an area that is not deregulated, you are probably stuck with the one local utility because they are the monopoly for energy supply and distribution. Click here to find out.

What is the main benefit of your offered plans?

Fixed-rate plans offer customers a set rate for their commodity supply over a period of time. These plans provide protection from market price variation as your rate is fixed and not affected by changes in commodity prices. Most customers are on a variable rate that fluctuates with the markets. Our competitive fixed rate protects you from the times when the market spike up and rates increase. You can rest assured that your rate will not increase for the entire term of the agreement.

Who do I contact when there is an electricity outage or an interruption in my natural gas supply?

When you move your energy supply to Renaissance your utility company continues to provide the same reliable services they always have. They take care of maintenance, billing and of course outages. 

Why Bother Going Carbon Neutral?

Reduced emissions pollution – fewer emissions of mercury, nitrogen oxide (NOx), carbon dioxide (CO2), sulfur dioxide (SO2) or particulate matter into the air, water and soil. This means reduced harmful effects to the environment such as climate change, mercury poisoning, acid rain and smog. Less damaging to the land – extraction of fossil fuels, such as strip mining for coal, can scar the land and lead to surface and ground water contamination. Preserves and protects our environment for future generation.

Why should I care about green energy?

When you choose Renaissance Power & Gas as your supplier of carbon neutral electricity or natural gas, you are reducing the amount of pollution that is released into our atmosphere, because we will purchase carbon credits on your behalf in order to capture the carbon output generated by the energy we supply to customers.

How do I cancel my services from Renaissance Power & Gas?

We are confident you’ll love our products and our service but we also know problems can happen. We will work hard to make sure you’re happy, but if we have to, we’ll let you go without a fee or a fuss and welcome you back when you’re ready.

How do I transfer my Renaissance Power & Gas service to a new address?

Easy. Just give us a call or write us an email and let us know your new address. Remember to also contact your local utility companies too.

What locations does Renaissance Power & Gas offer its services?

We currently offer energy supply services in NY City, Upstate NY, Ohio, Massachusetts, and Washington D.C. Enter your zip code below to see if we cover your area.

How do I pay my bill with Renaissance Power & Gas?

When you sign up with Renaissance you don’t get a separate bill from us, our supply charges simply replace the previous supply charges on your utility bill. So just continue to pay your monthly utility bill as usual.

What will change if I sign up with Renaissance?

First of all, you don’t get two bills. You’ll continue to get the same old bill from your utility. And they’ll continue to do your read your meter, do your billing and maintain the energy distribution infrastructure. The only change you’ll notice is that Renaissance competitive fixed-rate will appear on your utility bill under the supply section. Just continue to pay your utility bill as your normally do and it’s all hunky-dory.

What the heck is a kilowatt-hour (kWh)?

The worldwide standard of measuring electricity is a kilowatt, which is abbreviated as kW. One kilowatt is equivalent to 1,000 watts sustained for an hour.

Your local delivery company (utility) and your supply company will both charge you based on your energy usage – how much electricity you consume each kilowatt-hour (kWh). For instance, each hour a 100-watt light bulb consumes 100 watts or 0.1 kilowatts. It will take the bulb 10 hours to consume 1 kWh. So, if the electricity company charges $0.12 for 1 kWh, you will end up paying $0.12 for using the light bulb for 10 hours.

What if I don’t want anything to change with my utility?

Don’t worry. Be Happy. When you move your energy supply to Renaissance, your utility will still service you. They’ll continue send you the bill, maintain the infrastructure, and fix any outages. So as far as your utility survives go, everything stays the same. The only change you will see, since we are now working with your utility company to provide your energy, is that on the supply portion of your bill, instead of the default supplier, you will see Renaissance’s fixed rate instead.

What the heck is a Therm?

The term “Therm” (also called “CCf”) is the unit of measurement for your natural gas use over time. In most areas, this is the unit visible on your utility bill for your natural gas usage on any given billing cycle. It’s a standard of measurement similar to a gallon of gas at the pump.

What are distribution charges?

Your utility charges for the use of local wires, transformers, substations, and other equipment used to deliver electricity to end-use consumers from the high voltage transmission lines. Customers are usually charged a distribution rate for electricity in cents per kilowatt-hour.

What are transmission charges?

These are charges assessed by your local utility company on your bill for the cost of moving high voltage electricity from the facility that generates that electricity through the distribution lines of your electric distribution company.

Can I transfer my Renaissance Power & Gas service without changing my contract?

We can continue to power your home as long as you remain in one of our service areas. Call or email us when you move and we’ll be happy to help you.

How long will it take for Renaissance Power & Gas to become my supplier after I sign up?

This depends on the day of the month your utility company reads your meter. Usually, you will become a RP&G customer on your next meter read date, as long as you are enrolled at least 15 days before that date. However, you won’t see us on your utility bill until you complete at least one full billing cycle and get then your bill for that cycle. For an exact date feel free to call our friendly customer service and ask.

What are the additional charges on my bill?

As your energy supply company, we never add extra charges to your bill, just your simple rate and terms clearly as laid out on the product page for your area. However, each utility has a variety of fees and charges. For an explanation give us a call or check out these articles in our learning center.

I live in a municipality served by a municipal light plant. What options do I have in terms of competitive suppliers?

Unfortunately, we do not service municipal areas at this time.

Can I have service at multiple locations at the same time?

Yes, you can. However, we require a separate contract for each address.

Who are competitive suppliers?

A competitive energy supplier is a company that is certified by a state’s public utility commission to generate or deliver natural gas and/or electricity to local distribution companies (utility companies). They are separate entities from the utility companies. They focus mainly on energy supply only. The competitive energy suppliers compete with each other to provide energy to you. This competition drives the costs down and passes the saving to you.

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