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Who do I contact when there is an electricity outage or an interruption in my natural gas supply?

When you move your energy supply to Renaissance your local utility company will continue to provide the same reliable services they always have. During an outage or interruption of service please call your local utility company or during an emergency, dial 9-1-1. Below you’ll find a list of all the local utility companies we use for our services including their website, customer service number, and hours representatives should be available. 

Washington, D.C. - PEPCO - Electricity Only

Website: https://www.pepco.com

Customer Service: 202-833-7500​

Representatives are available Monday through Friday from 7 a.m. to 8 p.m. EST (excluding holidays)

Cincinnati, OH - Duke Energy - Electricity & Natural Gas

Website: https://www.duke-energy.com

Residential Customer Service: 866-216-2136

Business Customer Service: 800-774-1202

Representatives are available Monday through Friday from 7 a.m. to 7 p.m. EST (excluding holidays)

Upstate, NY - National Grid / NIMO - Electricity & Natural Gas

Website: https://www.nationalgridus.com

Residential Customer Service: 800-642-4272

Representatives are available Monday through Friday from 7 a.m. to 7 p.m. EST (excluding holidays)

Buffalo, NY - National Fuel - Natural Gas Only

Website: https://www.nationalgridus.com

Residential Customer Service in the Buffalo area only: 716-686-6123

Representatives are available Monday through Friday from 7 a.m. to 6 p.m. EST (excluding holidays)

 

Staten Island, Brooklyn, & Queens, NY - National Grid / NIMO - Natural Gas Only

Website: https://www.nationalgridus.com

Customer Service: 718-643-4050

Representatives are available Monday through Friday from 8 a.m. to 8 p.m. EST (excluding holidays)

Westchester County, Manhattan, & The Bronx, NY - Con Edison - Electricity & Natural Gas
Website: https://www.coned.com

Customer Service: 800-752-6633

Representatives are available Monday through Friday from 8 a.m. to 8 p.m. EST (excluding holidays)

Massachusetts - National Grid - Electricity Only
Website: https://www.nationalgridus.com

Customer Service: 800-322-3223

Representatives are available Monday through Friday from 7 a.m. to 7 p.m. EST (excluding holidays)

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